Terms of Service

Introduction

Welcome to TherapyConnect. These Terms of Service ("Terms") govern your access to and use of our platform, services, and any related content. By creating an account or using our services, you agree to be bound by these Terms.

TherapyConnect operates in compliance with NHS standards, GDPR regulations, and professional healthcare guidelines to ensure the highest quality of care and service delivery.

If you do not agree with these Terms, please do not use our services.

2. Account Registration and Eligibility

2.1 Eligibility

To use our Services, you must:

• Be at least 18 years of age, or have parental/guardian consent if under 18
• Provide accurate, complete, and current information during registration
• Maintain the security and confidentiality of your account credentials
• Accept full responsibility for all activities under your account

2.2 Account Security

You are responsible for maintaining the confidentiality of your password and account. You must notify us immediately of any unauthorized access or security breach. We are not liable for losses arising from unauthorized use of your account.

2.3 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or pose a risk to other users or our therapists.

3. Services and Bookings

3.1 Service Availability

We offer various therapy and wellness services including, but not limited to:

• Strength and conditioning programs
• First aid training and certification courses
• Pediatric wellness classes
• Sports massage and therapeutic treatments

Service availability may vary based on therapist schedules, location, and other factors. We reserve the right to modify, suspend, or discontinue any service at any time.

3.2 Booking and Appointments

When booking an appointment:

• You must provide accurate medical history and health information
• You agree to attend scheduled appointments or provide adequate notice of cancellation
• You understand that appointment confirmation is subject to therapist availability
• You acknowledge that emergency services are not provided through this Platform

3.3 Cancellation and Rescheduling Policy

Cancellations and rescheduling must be made at least 24 hours before the scheduled appointment. Late cancellations or no-shows may result in fees or loss of booking privileges. Specific cancellation policies may vary by service type and will be communicated at the time of booking.

5. Payment and Fees

5.1 Pricing

Service prices are displayed on our Platform and may vary by service type, duration, and therapist. Prices are subject to change, but changes will not affect bookings already confirmed.

5.2 Payment Methods

We accept payment via credit card, debit card, and other methods displayed during checkout. Payment is processed securely through third-party payment providers. We do not store your complete payment card details.

5.3 Refund Policy

Refunds are issued according to our cancellation policy. Full refunds are typically available for cancellations made 24+ hours in advance. Refunds for no-shows or late cancellations are at our discretion. Processing of refunds may take 5-10 business days.

7. User Responsibilities and Conduct

7.1 Acceptable Use

You agree to:

• Use the Platform and Services lawfully and respectfully
• Treat therapists and staff with courtesy and professionalism
• Attend appointments on time and prepared
• Follow treatment recommendations and safety instructions
• Provide accurate information and update it when necessary

7.2 Prohibited Conduct

You must not:

• Harass, threaten, or abuse therapists or staff
• Provide false or misleading information
• Share your account credentials with others
• Use the Platform for fraudulent purposes
• Attempt to access unauthorized areas of the Platform
• Interfere with the proper functioning of the Platform
• Copy, modify, or distribute Platform content without permission

8. Intellectual Property

All content on the Platform, including text, graphics, logos, images, and software, is the property of TherapyConnect or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

10. Data Protection and Privacy

Your personal and medical data is processed in accordance with our Privacy Policy and GDPR regulations. By using our Services, you consent to the collection, use, and storage of your information as described in our Privacy Policy. We implement NHS-standard security measures to protect your data.

Please review our Privacy Policy for detailed information about how we handle your data.

11. Complaints and Dispute Resolution

11.1 Complaints Procedure

If you have a complaint about our Services, please contact us at complaints@therapyconnect.com. We will acknowledge your complaint within 3 business days and aim to resolve it within 28 days.

11.2 Professional Standards

Our therapists are registered with professional bodies. If you have concerns about a therapist's conduct or clinical practice, you may also contact the relevant professional regulatory body.

11.3 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or through the Platform. Your continued use of our Services after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the changes, you should discontinue use of our Services.

13. Termination

You may terminate your account at any time by contacting us. Upon termination, your access to the Platform will cease, but we will retain your data as required by law and professional guidelines (typically 8 years for medical records).

We may terminate or suspend your access immediately if you breach these Terms, engage in prohibited conduct, or if required by law.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely matches the intent of the original.

16. Acceptance of Terms

By creating an account, booking a service, or using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.